Shipping policy

Processing Time

We prepare, pack, and ship all orders within 1-2 business days. 

The Honest Cost of Transport

At Sanctuary, transparency is part of the ritual. We have mapped our shipping rates to match the official weight-based tiers of Correos. This ensures you pay a fair and honest price based on the weight of your essentials and your location—no hidden markups, just the true cost of bringing the Mediterranean to your door.

Shipping Rates & Estimates

Destination Delivery Estimate Shipping Rate Free Shipping
Spain (Peninsula) 48 – 72 h 4.20€ — 4.63€ Over 65€
Portugal (Peninsula) 48 – 72 h 6.50€ — 6.96€ Over 100€
EU Zone 1 3 – 5 Days 11.47€ — 20.62€ Over 210€
EU Zone 2 5 – 7 Days 14.61€ — 30.74€ Over 310€

Our Shipping Zones (European Union)

  • EU Zone 1: Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal (Islands), Sweden.
  • EU Zone 2: Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia.

Weight-Based Shipping

Your shipping fee is determined by the total weight of your cart. The precise rate for your weight tier will be applied automatically at checkout.

Weight Limit

To ensure the safest transit for our essentials, we apply the following weight limits per order:

  • Spain & Portugal (Peninsula): Up to 5 kg.
  • International (EU): Up to 2 kg.

If your selection exceeds these weights, shipping will not be available at checkout.

Canary Islands, Ceuta & Melilla

Shipping to the Canary Islands, Ceuta, and Melilla is based on the weight of your order. The final shipping cost is shown at checkout. Please note that the recipients in these regions are responsible for any local taxes (IGIC) and customs clearance fees (DUA) upon arrival.

Unforeseen Circumstances & Delivery Guarantees

While we strive to bring the Mediterranean to your door within our estimated shipping times, please note that some factors—like carrier delays, strikes, or extreme weather—are beyond our control.

In accordance with Spanish law, we guarantee a maximum delivery window of 30 days. Should any extraordinary event prevent your order from arriving within this timeframe, we will provide you with a full refund or a replacement shipment. 

Plastic-Free Transit

Every Sanctuary order is hand-packed in Alicante using 100% plastic-free, recyclable, and biodegradable materials.